Privacy Policy and Terms of Business

  1. The Marvellous Millinery website
  2. Email Newsletter
  3. Happy Customers on our website
  4. Making an appointment with us
  5. Paying by credit/debit card
  6. Sharing our website on social media
  7. Google Adwords
  8. Refund and Exchange Policy
  9. Cookie information

1.  The Marvellous Millinery website

The domain name is owned and website built and maintained by Simon Meanwell-Ralph trading as Marvellous Millinery, 4 Mornington Drive, Winchester, Hampshire, SO22 5LR. Tel: 07968 337446  The domain name and website is hosted by an American company called GoDaddy

2.  Email Newsletter

We would very much like to keep in touch with you over the months leading up to your big event, by inviting you to join our free Newsletter - please click here.  

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

We usually send out an email newsletter approximately once a month containing details of our products and services and any special offers.  Occasionally you may receive an extra newsletter when there is a special event coming up, such as Ladies Day at Royal Ascot.

Do you want to unsubscribe from our list?  You can opt out anytime. Obviously we are sorry to see you go, but at the bottom of every email you receive you’ll see there is an option to easily unsubscribe from the email newsletter and you’ll not hear from us again.

We use a company called MailChimp based in the USA which provides us with the online tools that enable us to compose and edit the email newsletter we send out to everyone. When you fill out the email newsletter subscription form on our website, MailChimp stores the information you submit on our own secure online database.

MailChimp is able to give us insight into our subscribers and how well our newsletters are performing such as clicked links, bounces and unsubscribes. 

3.  Happy Customers on our website

We are very excited to hear about your special day and how you wore your hat!  We love to receive any photos of the day and lovely comments about the service you received from us so that we can include them on our Happy Customer’s page on our website or in our email Newsletter.  We will usually place your photograph and comment together with your First Name and the County/Country your event was held in, such as: “Jane - Hampshire” or “Jane - France”

If you decide that you no longer wish to have your photograph and comments displayed on our website in the future, then please feel free contact us by phone or in writing and we will be happy to remove you as soon as we can.

The email you sent us containing any photos and comments you were happy for us to publish on the website are held securely on our computer and cloud services which are also available for us to view on our secure handheld devices.

4.  Making an appointment with us

When you make an appointment to see us, your name, telephone number and some preliminary details about your enquiry are stored in our calendar program which is held securely on our computer and cloud services which are also available for us to view on our secure handheld devices.

5.  Sharing our website on social media

In a drive to reduce the use of cookies on this website to essential cookies only, we do not use sharing or follow-us buttons on this site.  If you decide to share content of our website with friends through social networks such as Twitter or Facebook then you may be sent cookies from these websites.  We don't control the setting of these cookies, so we suggest you check the third party websites for more information about their cookies and how to manage them.

6.  Google Adwords

We do not use ‘Google Analytics’ on this website.  However we do advertise Marvellous Millinery through ‘Google Adwords’ on Google’s own search website. So for example, if you were to search for ‘hats in winchester’ on Google’s search page, you may be served one of our own adverts on their page.  Google is able to report to us on how effective our ads are performing on their site, for example the type of device people are using to perform the search on and/or which popular keywords and phrases are being used in various search criteria. By searching on Google’s own website you may be sent cookies from Google.

7. Refund and Exchange Policy

Everything that we make for you is made to order by hand to your specifications.  Therefore we are unable to offer any refunds or exchanges for orders, either during the making process once the deposit has been paid and the order started or after the item(s) has been collected or delivered because they will have been made specifically for you and would not be suitable for anyone else.  We do not carry a stock of saleable items, everything we have in the studio is a sample. 

8. Cookie Information

Please visit our dedicated page on our Cookie Policy

© Simon Meanwell-Ralph 2017 - Marvellous Millinery, Winchester
Telephone: 07968 337446
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